Job Summary
The role of the Ops PMO Manager is to lead and manage a team of project managers that work cross-functionally to organize and implement new customer and new product introduction. The purpose of this organization is to efficiently leverage the resources through coordinated planning, communication, and alignment of cross-functional teams, to ensure the proper documentation, launching and customer satisfaction as per established and agreed targets.
Essential Duties And Responsibilities
- Responsible for leading the Project Management Team
- Manage key customer projects; serve as interface between internal teams and the customers to resolve both technical and logistical issues
- Collaborate with customer (internal or external) from requirements gathering through product acceptance
- Staff, lead, and manage a team that has responsibility for New Customer Introduction, new product introduction, and product transfers
- Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the project
- Define, refine and maintain clarity on roles & responsibilities for the team and business partners (engineering, operations)
- Provide a source of reference and training for Project Management covering processes, tools, metrics and reporting
- Drive well defined processes and methodologies that strive to optimize the team effectiveness, while delivering successful projects on schedule and within budget
- Identify the goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff
- Work within the defined standards and procedures as set out by organization and the customer to successfully introduce new products
- Works with local Project Manager and/or Regional Manager Project Office in deploying strategies and tools, besides reporting site PM performance
- Provide regular and consistent communication between the launch team, the business unit, and the customer
- Identify potential risks and make resolution suggestion through the escalation process
- Open and regular communication of priorities and status of projects with Operations Management and site leadership
- Participates managing internal in-process material, samples allocation, and system logistics
- Manage the monthly operational project reviews
- Manage the weekly project reviews for the Project Management organization
- Responsible for forecasting functional area budget (when applicable) and HR needs for current and future needs
- Comply and follow all procedures within the company security policy
- May perform other duties and responsibilities as assigned
Job Qualifications
KNOWLEDGE REQUIREMENTS
- Demonstrated Leadership and Management capabilities
- Project Management Professional (PMP) or equivalent certification desirable
- Knowledge of organization's operating policies and procedures required
- Knowledge of organization's culture and guiding principles
- Previous experience in manufacturing environment: Engineering, Test, Quality, Planning, Materials, etc
- Prior experience in customer interface
- Strong operational and financial knowledge required
- Substantial knowledge of Jabil and demonstrated ability to leverage organization
- Consultative skills (ability to understand true customer needs)
- Good communications skills
- Distinctive problem solving leader
- Should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude
- Automotive/ Medical background experience as required
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
Education & Experience Requirements
- Bachelor's degree required (Supply Chain Management or Engineering)
- Minimum 5-7 years work-related experience required in a supervisory/management role and
- Minimum 3 years project management experience or related discipline
- Or an equivalent combination of education, training and/or experience
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