Store Manager/Asst Store Manager

Our client is a leading international retail group looking to fill multiple roles within KL & Selangor for senior retail positions. The job holder will be responsible for maximizing department sales leading to achievement of store targets . The job holder will also be responsiblefor maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department inthe store in all aspects.The job holder is also responsible for motivating ,leading and coaching the team.

Department Management and Store Standards

Maximize department sales and productivity metrics in line with shop targets

Monitor key data reports on space management, sales against last year, last week and budget on a daily and weekly basis andcommunicate to staff

Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat andwell folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc).

Monitor all products are price tagged and bar-coded before display

Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized

Maintain the highest standards of housekeeping,health standards in store at all times

Ensure departmental dcor is correct and there is consistency in displays, branding and departmental layouts

Ensuring department density as per department guidelines and department is

Optimize floor space based on merchandise availability, storylines and product sell off

Inspect merchandise for quality control and report any defects and facilitate on-time clearance of all damaged merchandise

Monitor and implement sales promotion and event in the stores

Implement weekly action plans through the team

Store Merchandise/ Merchandising

Understand and maintain a detailed knowledge of the product/department merchandise

Ensure and monitor promotions, sell offs and ageing stocks

Liasioning with the support function experts to drive departmental sales

Submit weekly trade report: Review non-selling items, slow/ fast moving lines/ non movers/damages/ ageing items & informationabout the customers(likes,dislikes and opinions)

Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store

(Partner with support functions) - recommend ISTs to maintain optimum stock levels

Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Back store management

Facilitate inter store transfers as per the guidelines

Customer Service

Monitor and ensure adherence of customer service standards within the department

Provide customer satisfaction by delivering exceptional customer service

Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after salesservice

Communicate appropriately with customers including proactive greeting and acknowledgement

Deal with customer queries and complaints effectively

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information

• Knowledge of Retail industry and Retail processes
• Knowledge of Merchandising, Stock Management and Inventory processes
• Communication skills
• Interpersonal skills
• Proactiveness and flexibility
• Customer service orientation
• Result orientation
• Problem solving