Job Responsibility
Job Summary
Responsible for leading a store team through supervising and directing staff, making staffing decisions, ensuring customer satisfaction, and managing financial performance of the store.
Job Responsibility
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Manage store level personnel and in charge of seamless daily operation from opening to closing of café.
- Preserve excellent levels of internal and external customer service.
- Plan stock, perform inventory planning and purchase goods for respective stores.
- Perform inventory database for both consumables and food raw materials.
- Identify customers needs and respond proactively to all of their concerns.
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity.
- Ensure food served at the highest quality level.
- To ensure that cash management and daily bank deposits are completed and well maintained.
Job Requirements
- Minimum education: SPM or Diploma in any discipline.
- Years of relevant experience: 3-5 years related experience in F&B including 2-3 years of supervisory experience and ability in analyzing financial reports.
- Knowledge in Food Hygiene Regulations is added advantage.
- Proven food and beverage management experience.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS).
- Basic mathematics and accounting skill.
- Ability to spot and resolve problems efficiently.
- Mastery in delegating multiple tasks.
- Communication and leadership skills.
- Ability to manage personnel and meet financial targets.
- Customer-oriented and service-minded.
Job Benefits
- Annual Leave
- EPF, EIS and Socso
- Comprehensive Medical Benefits for Employees & Dependents
- Dental and Optical
- Insurance Coverage & Maternity Coverage
- Performance Bonus
- Career Development
Personal Data Protection
Mesra Retail & Café Sdn Bhd (MESRA) is fully committed to the protection of Personal Data and compliance with the Personal Data Protection Act 2010 (Act). Mesra Retail & Café Sdn Bhd ((MESRA) assures that any Personal Data collected, stored, processed and used for the purpose of this registration/application shall comply with the requirements of the Act and only be used within Mesra Retail & Café Sdn Bhd (MESRA). We ensure that the data you submit to us remains confidential and is used for the purposes stated in the data privacy statement. By clicking on Apply, I agree to the data privacy statement, and I accept IT.
