Store Manager

-Lead the delivery of warm, thoughtful, and professional customer experiences in line with Japanese Omotenashi hospitality standards

-Guide and mentor the team in assisting customer with product selections across various stages of customer journey

-Drive continuous team development through coaching, roleplay facilitation, and sales/service training initiatives

-Oversee daily boutique operations, including inventory management, operational excellence, and maintaining a premium and welcoming store environment

-Plan, coordinate, and lead participation in expos, roadshows, and brand-led events to maximize customer engagement and sales opportunities

-Support brand growth initiatives by strengthening relationships with corporate partners and ensuring consistent brand representation

-Execute and monitor sales strategies to achieve individual, team, and store performance targets while fostering a high-performing team culture

MUST TO HAVE:

-Minimum 3 years of leading experience in the retail, hospitality, bridal, or luxury service industry

-Strong leadership with the ability to guide, coach, and motivate team members to achieve service and sales excellence

-Excellent customer service and consultation skills with a strong Customer-Focused mindset

-Warm, caring, and professional personality with a passion for delivering exceptional hospitality experiences

-Positive attitude, strong teamwork mindset, and ability to foster a collaborative working environment

-Proven ability to track, manage, and achieve individual and team sales targets

-Proficient in both English and Chinese to effectively communicate with a diverse customer base