Store Manager

Role Purpose

The Store Manager acts as the day-to-day business owner, partnering with the Retail Operations Manager/Multi-Store Manager to execute brand strategy at store level, while managing operations and people to support broader brand growth objectives.

Key Responsibilities

A. Sales & Customer Experience:

· Drive store-level sales performance and achievements of targets;

· Execute brand initiatives and strategies effectively at store level;

· Deliver exceptional customer service while uploading the brand's luxury image.

B. Store Operations:

· Ensure full compliance with SOP, including VM and cash handling;

· Maintain high standards of store cleanliness;

· Ensure VM is executed in line with brand guidelines.

C. Inventory Management & Reporting:

· Oversee stock management and inventory accuracy;

· Conduct regular stock counts;

· Investigate and resolve stock discrepancies in a timely manner;

· Ensure accurate and timely submission of required reports.

D. Compliance & Development:

· Adhere to company policies, procedures and compliance standards;

· Handle customer concerns professionally and effectively;

· Continuously enhance product knowledge to support sales and customer engagement.

Key Requirements:

· Minimum 5-6 years of experience in fashion retail, with at least 2 years in a managerial role.

· Strong sales acumen and operational capability, including inventory control, merchandising, and store performance.

· Excellent customer service and clienteling skills, with the ability to build and maintain strong relationships with customers.