Job Description:
External Partners Relationship Management:
- Handles external partners selection, onboarding, and ongoing management.
- Develop and maintain strong, collaborative relationships with external partners.
- Ensure that external partners consistently meet or exceed established SLAs and KPIs.
Performance Monitoring and Improvement:
- Implement and monitor performance metrics to evaluate the effectiveness of external partners
- Analyze performance data and identify areas for improvement collaborate with external partners to implement corrective actions.
- Conduct regular performance reviews and audits to maintain high service quality.
Cost Management:
- Work closely with the finance department to manage and optimize budgets.
- Identify cost-saving opportunities through negotiation, process optimization, and external partners consolidation.
- Implement cost-control measures to maximize efficiency while maintaining service levels.
Contract and Agreement Management:
- Collaborate with legal and procurement teams to negotiate and draft contracts and agreements with external partners.
- Ensure that all contracts are compliant with regulatory requirements and company policies.
- Monitor contract compliance and resolve any contractual disputes as needed.
Strategic Planning:
- Participate in the development of strategies.
- Provide input on long-term optimization, capacity planning, and risk management.
Team Leadership and Development:
- Lead, mentor, and develop a team of external partners, fostering their growth and skill development.
- Ensure that team members are aligned with company goals and objectives.
Communication and Collaboration:
- Collaborate cross-functionally with other departments, including procurement, operations, and transportation, to align activities with broader business objectives.
- Communicate effectively with internal stakeholders and external partners to drive alignment and ensure smooth operations.
Requirements:
- Candidates with at least 4-8 years of working experience in partnership or key account management
- Ability to converse in Mandarin is required
- Project management experience is an added advantage
- Excellent written and verbal communication skills with ability to deal cross-functional.
- Energetic, action-oriented, positive approach to problem solving with analytical skill, has passion in the eCommerce industry.
- Excellent negotiation, communication, and interpersonal skills.
- Analytical mindset with the ability to make data-driven decisions.
- Strong problem-solving skills and attention to detail.
