About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
About The Role
We are seeking a highly driven
Strategic SalesManager to spearhead commercial growth for our Global Forwarding business in Malaysia. This role is responsible for developing longterm strategic customer partnerships, driving revenue expansion, and leading high-impact sales initiatives across Air, Ocean, and Multimodal logistics solutions.
You will work closely with regional leadership, commercial teams, and key customers to deliver sustainable, profitable growth while positioning Malaysia as a strategic gateway in the Asia-Pacific logistics landscape.
Key Responsibilities
- Strategic Sales Leadership
- Develop and execute national strategic sales plans aligned with business growth objectives.
- Identify high-value verticals and enterprise-level accounts to anchor long-term growth.
- Lead customer penetration strategies across Air, Ocean, Customs Brokerage, and Value-Added Services.
- Key Account Management & Customer Excellence
- Manage and grow a portfolio of strategic and regional key accounts.
- Serve as an executive sponsor for major customers to strengthen long-term partnerships.
- Lead customer QBRs, performance reviews, and solution optimisation discussions.
- Business Development & Revenue Growth
- Drive large opportunity pipelines (RFI/RFQ/RFP) and coordinate cross-functional bid responses.
- Negotiate commercial agreements ensuring profitability, service quality, and long-term retention.
- Analyse market trends, competitor activities, and customer supply chain strategies to capture new business.
- Cross-Functional Collaboration
- Work with Operations, Product, Pricing, Trade Lane Management, Finance, and Compliance teams to ensure seamless execution.
- Partner with regional and global sales teams to support multinational account growth.
Qualifications & Experience
- Bachelor's degree in Business, Supply Chain, Logistics, or related field.
- Minimum 5 years of sales experience in Global Forwarding (Air & Ocean).
- Strong understanding of international logistics, freight markets, Incoterms, and endtoend supply chain models.
- Proven track record of securing and managing large regional or global key accounts.
- Excellent communication, negotiation, and stakeholder management skills.
- Experience working with CRM tools (e.g., Salesforce) is an advantage.
Key Competencies
- Strategic Thinking & Business Acumen
- Executive-Level Communication
- Negotiation & Commercial Savvy
- Relationship Building & Stakeholder Influence
- Data-Driven Decision Making
- Collaborative Leadership
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.
