Strategy & Process Improvement (Shared Services) Executive

FGV Holdings Berhad

Malaysia, Kuala Lumpur

1-3 Years

This job is no longer accepting applications

Posted 3 months ago

Job Description

Job Responsibility

Oversee and be accountable of the SSC process improvement initiatives:
Ensure all performance assessments and other data gathering resulted in accurate findings
Monitor and improve on effectiveness and efficiencies of all systems and processes within the SSC
Identify and follow-up on improvement opportunities raised by process owners
identification from SPI teams analysis:
Responsible of conducting feasibility analysis on possible SSC opportunities as instructed by SPI Lead
Present the outcome of the feasibility study on the opportunities to SPI Lead or process council if needed
Escalate any appropriate recommendation based on SPI findings to SPI Lead or process council if needed
Responsible in assisting/conducting any projects/changes related to SSC improvement (managing the project and communication within SSC)
Support the SPI Lead in implementing strategies that elevate SSC performance and service delivery.
Achieve customer satisfaction
Receive feedback in a constructive manner and take corrective action when the opportunity to do so arises.
Continuously strive to gain customer satisfaction and continuously minimize complaints on the delivery of SSC Services
Respond and provide advice on more complex AP and HR matters from BU/vendors that is escalated from the contact center or AP and HR Analyst
To liaise with BU for any related AP and HR matters, directly or through analysts
Support the ongoing transformation and enhancement of FGV SSC functions and capabilities.
Onboard, develop and coach others; provide on-time constructive feedback.
Seek knowledge to build understanding if necessary.
Foster strong team work and good working relationships between team members and other teams
Positively receive and give motivational and formative feedback
Jointly cultivate and contribute to a learning and knowledge sharing culture
Always act in the best interest of all team members
Ensure Compliance and Provide HSSE Guidance to SPI team
Assist in evolution of FGV SSC and moving towards 5 years roadmap.
Support Cross-Functional Operations as in Account Receivable and Fixed Asset Unit
Perform any other tasks which are assigned by the superior.

Job Requirements

Bachelors Degree in Accounting, Finance, Business Administration, or a related field is preferred.
Minimum 12 years of experience in performance management, process improvement, or related areas.

Job Benefits