Welcome to GO Asia
GrowthOps is a marketing transformation agency, consistently awarded the top Customer Engagement agency in APAC. For over 15 years, we've been helping brands go to market in Asia by integrating strategy, design, technology and AI. Trusted by enterprises and high-growth innovators, we specialise in supporting media, MarTech and creative operations across financial services, telecommunications, transportation, ecommerce, energy and more. GrowthOps is part of The Applied AI Company.
About your new role!
We're looking for a Strategy Operations Manager to drive reporting, insights, and operational excellence across our social and content ecosystem. If you love data, social listening, and turning numbers into powerful stories this role is for you.
You will drive operational excellence for a dynamic telecom client. This role emphasizes earned media and organic social strategies, with paid amplification handled by our media partners. You will own social listening, performance reporting (weekly, bi-weekly, monthly, and post-campaign), data integrity, and benchmarking to deliver actionable insights that fuel content strategy and client success.
Key Responsibilities
- Social Listening & Insights: Leverage tools like Digimind and Emplifi to monitor brand sentiment, emerging trends, and competitor activity.
- Reporting Excellence: Lead data-driven narratives for weekly organic performance, bi-weekly competitive scans, monthly benchmarks, and post-campaign analyses, always answering: What happened Why does it matter What next
- Conduct bi-weekly competitive analyses: Track rival activities, extract insights for content optimization, and flag opportunities/threats.
- Oversee monthly and post-campaign reporting: Ensure data integrity across platforms, integrate social listening findings, and consolidate inter-agency inputs for holistic decks.
- Data Integrity & Benchmarks: Maintain robust KPIs (e.g., ER%, reach, engagement rates) to track progress and uphold reporting accuracy.
- Operations & Team leadership: Maintain aerial oversight - Track content pipelines, timelines, deliverables, and client requests; ensure cross-agency deadlines are met.
- Guide team development: Allocate tasks based on strengths, conduct regular WIPs with Executive and Intern, and enforce a thinking standard (insights + recommendations over raw data).
- Collaborate cross-agency: Lead report consolidations, align with creative/media partners, and facilitate smooth workflows.
- Client Management: Build rapport through proactive briefs, clear communication, and story-driven insights that empower internal client presentations.
What We'd Love To See From You
- Experience: 4+ years in social media strategy/operations, ideally in telecom/digital agencies; proven track record in social listening (Digimind/Emplifi) and multi-report cadences.
- Skills: Strong analytics (data integrity, KPI benchmarking); project management; narrative storytelling; tacit client handling in fast-paced environments.
- Mindset: Proactive problem-solver with situational awareness; collaborative leader who elevates juniors; passion for organic social impact.
- Tools: Proficient in Digimind, Emplifi, Excel/Google Sheets; bonus: social platforms (Instagram, TikTok, etc.).
GO Asia is a part of the GrowthOps network so you'll have opportunities to learn and work on exciting projects with amazing talent from other agencies within our group. We have creative workspaces in Hong Kong, Singapore, Kuala Lumpur and Manila. GrowthOps is committed to providing an accessible and inclusive workplace for all employees.
Must have skills
- Social Media Analytics
- Reporting
- Social Platforms
- Client Servicing
- Detail oriented
- Social listening tools
- Spreadsheets
- Data storytelling
- Insight mining
Good to have skills
- People management
- Google Sheets
- Google Slides
- Slide design
- Visual storytelling
- Campaign ideation
