Job Type: Full-time (Permanent role)
Company Description
Valiram, founded in 1935 in Kuala Lumpur, Malaysia, has grown into Southeast Asia's leading luxury goods and retail specialist, with operations across 10 countries including Singapore, Indonesia, Australia, and the Philippines. The group operates over 500 stores representing more than 200 globally renowned brands across fashion, accessories, beauty, dining, and more. Known for delivering world-class retail experiences, Valiram offers internationally recognized brands such as Bath & Body Works, Victoria's Secret, and Michael Kors, along with innovative concepts like Swiss Watch Gallery and Bacha Coffee. Headquartered in Kuala Lumpur, Valiram is dedicated to bringing luxury and cutting-edge retail concepts to the region.
Job description:
As a Supervisor, you are expected to..
- To be an ambassador for the represented Brand and portray at all times a professional and customer-oriented image.
- To provide excellent customer service while achieving sales target set.
- To perform stock replenishment and price tagging whenever required.
- Ensure that monthly sales targets are achieved for the store
- Conduct daily, monthly stock count for all stores.
Requirements:
- Minimum 3 years experience in fashion retail
- Prior experience in staff and store management & report is highly preferred
- Passion for selling
- Customer service oriented
- Comfortable to work in a fast-paced environment
- Must be comfortable to retail hours (shift work, weekends and Public Holidays)
- Candidate must possess at least SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Required language: English and Bahasa Melayu
As an Assistant Store Manager/Store Manager, you are expected to..
- Assist in leading the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.
- Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and environment.
- Maintain inventory integrity – minimize stock losses & ensure monthly (& daily if necessary) stock counts
- Foster a positive, engaging and ethical working environment
Drive the Sales and maximize Profitability
- Execute the main sales initiatives of the Brand
- Daily, weekly and monthly action plan to deliver the expected sales results
- Analyse sales figures, monitor expenses to optimize sales and profits
- Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses.
Achieve High Service Standards
- Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
- Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.
Maintain Best Retail Standards
- Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
- Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
- Ensure visual merchandising are implemented efficiently.
Team Leadership
- Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.
- Conduct staff appraisal and quarterly performance review.
- Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback.
Requirements:
- Candidates must possess at least a Secondary School/SPM/O Level, Higher Secondary/STPM/A Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
- Required language(s): Bahasa Malaysia, English and Mandarin is an added advantage.
- Capable candidates with a strong proven track record in achieving team sales and team management will have an added advantage.
- Good interpersonal skills, strong leadership qualities and proactive.
- At least 5 year(s) of working experience in the retail field is required for this position.
- Preferably Managers specializing in Fashion Sales - Retail/General or equivalent.
