At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.
- Responsibilities include directly supervising, interviewing, hiring, and training customer service coordinators. Ensure that the customer service team has excellent communication, problem-solving, and professional phone etiquette skills for achieving customer satisfaction.
- Planning, assigning, and directing work, including appraising performance, rewarding, and disciplining employees (customer service coordinators).
- Addressing complaints and resolving problems engaged in customer service activities and procedures.
- Standardizing customer service procedures across the company and diffusing difficult situations between customer service representatives and customers.
- Organizing workflow and ensuring that employees understand their duties or delegated tasks.
- Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
- Identifying areas for improvement for Customer Service Coordinators.
- Developing and maintaining productive relationships with all staff and inter-department.
- Performing any other job duties as assigned by management and providing feedback to management concerning possible problems or areas of improvement.
- Reviewing and checking the work of subordinates such as reports, records, and applications for accuracy and content, and correcting errors.
- Minimum of Diploma holder in relevant disciplines and 3-5 years of experience in customer service.
- Preferred 1-3 years of experience in a supervisory role.
- Knowledge of warehouse management system would be an advantage.
- Thorough understanding of communication techniques and practices.
- Decision Making, leadership, result driven.
- Proficiency in multitasking.
To be considered for this position you must have valid rights to work and live in Malaysia.
