Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
- Supervise daily housekeeping operations including guestrooms, public areas, and back-of-house cleanliness.
- Ensure rooms and public areas are cleaned, maintained, and presented to the highest standards.
- Lead, train, and motivate the housekeeping team to deliver efficient and quality service.
- Conduct regular inspections to maintain hygiene, safety, and appearance standards.
- Coordinate with Front Office, Laundry, and Engineering for smooth daily operations.
- Monitor inventory levels of linens, cleaning supplies, and guest amenities.
- Handle guest requests and feedback promptly and professionally to ensure satisfaction.
- Manage administrative tasks such as duty rosters, reports, and performance evaluations.
Requirements
- Minimum 3 years of housekeeping experience in an international hotel, including supervisory level.
- Strong knowledge of housekeeping standards, procedures, and equipment handling.
- Excellent leadership and communication skills with a hands-on approach.
- Good organizational and time management abilities.
- Computer literate and familiar with housekeeping management systems.
- Fluent in spoken and written English; knowledge of additional languages is an advantage.
- Flexible to work shifts, weekends, and public holidays.
- Detail-oriented, service-minded, and able to work under pressure.
