Supervisor - Store Manager (Retail/F&B)

About Valiram

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia's leading luxury goods and 360 retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

As part of our continued expansion, we are opening multiple new stores across retail and F&B brands at Merdeka 118, Kuala Lumpur and we are looking for passionate talents to be part of this exciting journey.

Learn more about us at www.valiram.com

Valiram Brands:

Beauty (Victoria's Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi)

F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Laderach, Candy Party)

Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

We are looking for passionate individuals to join our Retail and F&B teams across multiple brands. In this role, you will lead and support the store in representing the brand, driving sales performance, and delivering operational excellence. You will play a key role in executing business strategies, managing day-to-day operations, and developing a high-performing team.

Ensure store standards are consistently upheld through strong visual merchandising, inventory accuracy, and a customer-first mindset, while fostering a positive, collaborative, and results-driven work environment.

Key Responsibility Areas:

• Sales & Customer Service: Achieve sales targets, execute strategies, and provide excellent customer service while maintaining the brand's luxury image.
• Store Operations: Follow SOPs for opening/closing, maintain store cleanliness, and ensure proper visual merchandising.
• Inventory & Reporting: Manage stock, conduct regular counts, resolve discrepancies, and update reports accurately.
• Compliance & Development: Adhere to company policies, handle customer concerns, and continuously enhance product knowledge.

Key Requirements:

• Ideal to have at least 5-6 years of fashion retail experience, including 2 years in a managerial role.
• Strong sales and operational skills to manage inventory, merchandising, and store performance.
• Excellent customer service and clienteling to build strong relationships with potential clients.

Why work for us

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

• Proven Development Track: Last year alone, we conducted 150 trainings and empowered 65% employees to develop their skills and competencies, paving the journey to career growth and advancement.
• Life Balance & Support: We offer a comprehensive benefits package including Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, and Marriage Leave, to support you throughout life's stages.
• Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sale annually.

Take the next step in your career with us.

Apply today and be part of a dynamic and growing retail environment.