Supplier Success And Customer Support Specialist (Mandarin Speaker Only)

What You'll Do

Support & Engagement

• Respond to support tickets promptly and professionally
• Own and improve supplier engagement strategies
• Provide 1-to-1 onboarding and training to supplier

Training & Enablement

• Host weekly training webinars in Mandarin & English
• Develop and maintain supplier-facing training materials
• Track & report on training effectiveness and supplier engagement metrics

Communication & Collaboration

• Act as liaison between customers/suppliers & internal teams to resolve issues
• Translate & communicate complex information clearly in both Mandarin & English
• Share supplier feedback with internal teams to improve product and support processes

You Should Apply If

• You are fluent in Mandarin & English (spoken & written)
• You have experience in customer support, customer success or supplier management
• You enjoy teaching & guiding others through new tools and processes
• You are comfortable working independently during off-hours (China Business Hours)
• You are empathetic, resourceful and solution-focused
• You can manage competing priorities & communicate clearly

Nice To Have (not mandatory)

• Experience in supply chain or familiarity with supplier operations
• Previous experience at a technology start-up or B2B SaaS company
• Familiarity with tools like Zendesk, Salesforce or other support platforms