Responsibilities:
- Develop clear and detailed processes that reflect the current and targeted business model.
- Create and support specific overall business processes and sub-processes, including development of templates.
- Monitor the document flow and work-related procedures.
- Audit quality and results.
- Perform data and application maintenance updates.
- Communicate with internal and external customers. Acts as a first POC for customer escalations.
- Identify, escalate data and program specific issues to appropriate level of management.
- Proactively and on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process.
Qualifications:
- Min 2 years of experience in Supply Chain Operations, Order Management, Logistics, or Process Governance roles.
- Strong proficiency in Mandarin and/or Cantonese.
- Very good verbal, written and interpersonal communication skills.
- Experience in relationship management with customers/vendors.
- Good analytical and problem-solving skills.
- Ability to create standard documentation.
- Attention to details.
- Proficiency in working with MS Word, Excel, PowerPoint and Visio.
Education/Certification requirement:
