Support & Field Services Engineer APAC - Lab & Pharma Equipment

We're Hiring: Support & Field Services Engineer – APAC

Location: Petaling Jaya, Malaysia

Travel: Approximately 30–40% across APAC

CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.

This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.

Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.

What You'll Be Doing

• Travel to customer sites across APAC for installations, training, technical support, and project work

• Install and configure environmental monitoring equipment, sensors, data loggers, and related hardware

• Configure software platforms and support customer implementations

• Troubleshoot hardware and software issues both onsite and remotely

• Participate in facility mapping studies and validation-related projects

• Deliver customer training on hardware and software solutions

• Support customers with user configuration, permissions, alarms, reports, and system functionality

• Collaborate with engineering, sales, operations, and customer success teams across APAC, Europe, and the US

• Develop FAQs, user guides, technical documentation, and knowledge resources

• Share customer feedback and contribute to continuous improvement initiatives

What We're Looking For

• Minimum 3 years of experience in field service, technical support, installation, engineering, or a related role

• Comfortable using hand tools and carrying out onsite installations

• Strong troubleshooting and problem-solving skills

• Excellent customer-facing and communication abilities

• Able to explain technical concepts clearly to both technical and non-technical audiences

• Willing and able to travel approximately 30–40% across APAC

• Working knowledge of Microsoft Office and Google Workspace

• Ability to communicate effectively in Mandarin and English

• Self-motivated, proactive, adaptable, and eager to learn

Why Consider This Opportunity

• Travel across Asia-Pacific and experience diverse customer environments

• Work with international colleagues across Asia, Europe, and North America

• Gain hands-on exposure to both hardware and software technologies

• Participate in real-world technical and engineering projects

• Build strong relationships with customers and become a trusted technical advisor

• Benefit from significant opportunities for learning and career development

• Join a small, agile team where your contributions will have a visible impact

If you enjoy combining technology, customer interaction, hands-on engineering, and regional travel, we'd love to hear from you.