Job Summary:
- We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH/AMG/SAG) to provide production support and maintenance in a secure and high-compliance environment.
- The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices
Key Responsibilities
- Provide Level 3 support for SWIFT applications (AMH/AMG/SAG) in a 24/7 mission-critical financial environment.
- Perform root cause analysis, incident resolution, and environment management for production systems.
- Ensure compliance with security policies including encryption, two-factor/multi-factor authentication, and audit readiness.
- Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.
- Monitor system performance and support disaster recovery procedures as required.
- Maintain detailed documentation of system configurations, procedures, and incident resolutions.
Technical Skills & Requirements
- Mandatory Hands-on experience with SWIFT Solutions: AMH (Alliance Messaging Hub), AMG (Alliance Gateway), SAG (Secure Access Gateway)
- Strong knowledge of Oracle Database 19c
- Experience in high-security environments (e.g., financial institutions)
- Familiarity with audit processes, encryption standards, and multi-factor authentication (MFA)
- Knowledge of SWIFT message formats: MTxxx and ISO20022
Nice-to-Have
- Java Spring Boot development exposure
- Shell scripting for automation and support tasks
