SW/App/Cloud Tech Support Associate

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Infrastructure Operations, fostering growth and collaboration. We warmly invite you to join us in this exciting journey of continuous learning and contribution.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical systems.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

Expert proficiency in IT Infrastructure Operations.

It is advantageous to have prior experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in system monitoring and alerting.

Advanced proficiency in incident management processes.

Beginner proficiency in network troubleshooting.

Intermediate proficiency in service continuity planning.

Advanced proficiency in communication and collaboration tools.