Job Description:
We are seeking a strong graduate or someone interested in a system analyst role with a passion for technology, analytical mindset and communication skills.
- Executes customer operations policies and procedures.
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
- Initiates problem solving action and follows through to resolution.
- Performs root-case analysis of problems to formulate and recommend improved alternative operations.
- Develops alliances and provides complex technical support for large customer accounts.
- Identifies major areas of cross-customer operational improvement and develops strategic plans for implementation.
- Works with management to establish goals and objectives for developing innovative customer operational strategies.
- Exercises judgment in selecting methods and techniques for obtaining solutions.
Basic Requirements
- Candidates must have at least a Bachelor's degree in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, electrical or telecommunication field - Fresh graduates are encouraged to apply
- Fluent communication in English (written and verbal) is required.
- Strong skills in problem analytical and systematic troubleshooting, with an understanding of customer impact.
- Preferred data driven candidate that deals with a large amount of data set and experienced in Microsoft Excel.
- Experience in providing technical support remotely
- Able to manage customer situations effectively and setting customer expectation appropriately
- Resourceful self-starter able to manage priorities and tasks effectively and independently
- Able to work well under stress and pressure from customer's demand.
