Location: Sek 13, Petaling Jaya
Role Summary:
- Product owner/SME for UKG Pro Workforce Management (Kronos ProWFM) platform. You will design, configure, and optimize Time & Attendance, Scheduling, Leave/Absence, Accruals, Pay Rules/Work Rules, Attestation, and related Compliance to deliver a consistent, compliant, and highly usable experience for frontline employees, managers, HR Services, and Payroll.
- You will partner closely with Payroll (e.g., Ramco), HRIS (e.g., Workday/TalentLink), People Operations, and regional/business stakeholders to ensure accurate time capture, efficient scheduling, and errorfree payroll outputswhile driving continuous improvement and analyticsled decisions.
Key Responsibilities
Product Ownership & Configuration
- Own the functional design and configuration of UKG Pro WFM modules: Timekeeping, Advanced Scheduling, Accruals, Leave/Absence, Attestation, Pay Codes, Pay Rules, Work Rules, Rounding, Grace, Holiday rules, Shift & Meal/Break logic.
- Maintain country- and business-specific configurations (union rules, premiums, shift differentials, night work, statutory rest, OT thresholds, dayoff definitions).
- Govern environment strategy (DEV/TEST/PROD), release management, and tenant hygiene (naming standards, versioning, documentation).
Integrations & Data Quality
- Own functional specs for integrations to Payroll (e.g., Ramco), HR Core (e.g., Workday), ATS (e.g., TalentLink), Identity/Access, and analytics platforms.
- Validate interface mappings, transformations, and cutoff controls to ensure right-first-time payroll.
- Monitor and improve data quality (timecard accuracy, missing punches, schedule adherence, accrual balances, leave entitlements).
Operations Excellence & CI
- Lead rootcause analysis for T&A issues (e.g., rounding anomalies, OT miscalculation, shift premiums).
- Drive continuous improvement (automation of approvals, exception handling, templates, replication of best practices).
- Define and track KPIs (see section below) and report trends to HR Services, HRBPs, and Payroll.
Compliance & Governance
- Ensure configurations align with local labor laws (working time, rest periods, OT/PH rules), CBAs/union agreements, and company policy.
- Implement controls to prevent backdated or noncompliant transactions; define audit trails and documentation standards.
- Partner with Legal/Compliance on risk assessments and periodic audits.
Change, Training & Support
- Run impact assessments, UAT (test scripts, test data), and production validations for releases and enhancements.
- Create and deliver training (managers, HRBPs, HR Services) and knowledge articles (FAQs, job aids, quick guides).
- Serve as Tier3 functional escalation; manage vendor SRs and enhancement requests with UKG/Oracle/other partners.
Stakeholder Management
- Facilitate People Operations Pulse / Project Leads cadence to review metrics, risks, and actions.
- Align priorities with HR Services, HRBPs, Plant/Operations leaders, and Payroll to balance experience, compliance, and cost.
- Present roadmaps and quarterly outcomes in QBRs.
Requirements:
- Experience in Kronos/UKG WFM
- Handson configuration of Pay Rules, Work Rules, Rounding, Accruals, Leave, Advanced Scheduling, and attestation.
- Experience integrating WFM with Payroll systems (e.g., Ramco, ADP, SAP, NGA) and HRIS (e.g., Workday/SAP SuccessFactors).
- Strong background in testing (SIT/UAT), release management, and change control.
- Excellent stakeholder management and the ability to translate policy/compliance into system logic.
