System Engineer

Hiring: System Engineer – Mandarin Speaker

Location: Selangor, Malaysia | On-site

Role: System Engineer

Language: Mandarin – Mandatory

Education: Bachelor's Degree in IT / Computer Science / Related Field

Role Overview

Looking for a System Engineer to support enterprise backup and recovery solutions, troubleshoot technical issues, manage backup operations, and ensure system performance and reliability.

Key Responsibilities

• Troubleshoot backup, recovery, software, hardware, network & application issues

• Provide remote and on-site technical support to customers

• Monitor backup operations, disaster recovery & storage utilization

• Perform troubleshooting, RCA and escalate product/software issues

• Document technical cases, procedures and resolutions

• Support product testing, labs and beta initiatives

• Collaborate with Engineering and Product teams on complex issues

• Provide customer support via phone, email and online platforms

Must-Have Skills

Fluent Mandarin – Mandatory

Operating Systems fundamentals

Networking & technical troubleshooting

Backup & Recovery concepts

Strong analytical/problem-solving skills

Customer-facing technical support experience

Enterprise IT support experience is an advantage

Interested DM me your updated CV or apply now!