This position requires to support HK/China region.
Key Responsibilities:
- Delivering top-tier support for complex, show-stopper System issues Including working with enterprise customers.
- Commitment to ensuring the success and fulfilment of our global customer base.
- Managing a high volume of cases while ensuring a high rate of successful resolutions.
- Possessing strong written and verbal communication abilities, with a focus on detailed case documentation.
- Demonstrating the ability to work both independently and collaboratively, crafting optimal solutions to customer issues and ensuring quality outcomes.
- Replicating technical problems internally for better understanding and resolution.
- Continuously acquiring and applying knowledge from internal community resources.
- Recognizing when cases need to be escalated due to technical complexities or strategic considerations.
Required Skills/Experience:
- System Admin or System engineer with 1-2 Years industry experience
- Strong command of both spoken and written English, along with fluency in Mandarin, enabling effective communication and support for Mandarin-speaking clients.
- Experience in any of below areas:
- OS – Linux or Windows
- Basic of Networking: LAN or WAN
- Knowledge on Backup tools or Storage will be plus.
