System Engineer

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position:

• Role: System Engineer
• Location: Selangor, Malaysia
• Experience: 3 to 7 years
• Job Type: Full-Time Employment
• Mandatory Mention 3 skills: LAN, Unix, System Engineer,

What You'll Do:

Role Summary

The System Engineer provides expert technical support to enterprise customers for backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.

Key Responsibilities

• Troubleshoot and resolve customer issues for the full suite of backup and recovery products, both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
• Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
• Document technical procedures, support case notes, and solutions for customer issues.
• Perform root cause analysis and escalate software bugs or product enhancements as needed.
• Contribute to labs, simulations, and product beta testing initiatives.
• Provide best-in-class support via phone, email, and online forums, maintaining high customer satisfaction.
• Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
• Maintain up-to-date knowledge of changes in products, emerging backup technologies, and compliance requirements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent relevant experience.
• Minimum 3-5 years experience in technical/customer support, preferably within enterprise data backup and recovery environments.
• Solid hands-on expertise with familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
• Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals.
• Experience with implementation, configuration, and monitoring of enterprise backup solutions.
• Excellent written and verbal communication skills – English and Chinese

Desired Skills

• Suite (Backup, Restore, Disaster Recovery)
• VMware, Hyper-V administration
• Data backup and archive management
• Technical and incident documentation
• TCP/IP, DNS, and network troubleshooting
• Disaster recovery planning and testing
• Customer-first attitude and problem-solving mindset

Benefits:

• · Competitive salary and benefits package
• · Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• · Opportunity to work with cutting-edge technologies
• · Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• · Annual health check-ups
• · Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

For more detail, please contact – Subhankar Dutta ([Confidential Information])

• Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.