System Engineer

Salary: Up to MYR 7500 + Up to 2 months bonus (Depending on overall experience and skills)

Remote role (Work from home)

Singapore client

Offshore role

Working hours and public holidays as per Singapore

Laptop to be arranged by candidate

1 yr Renewable contract

Role Summary

Provide Level 2 operational support for enterprise Microsoft infrastructure including Windows

Server, Active Directory, Exchange (On-Prem & Online), Microsoft 365, DNS, DHCP, and File

Services. Responsible for troubleshooting, incident resolution, service requests, and executing

standard changes while ensuring service stability and compliance.

Skills & Experience

• 3–6 years in Windows / AD / Exchange / M365 support

• Strong knowledge of:

o Windows Server (2016/2019/2022)

o Active Directory & GPO

o Exchange Online / Hybrid basics

o DNS & DHCP

o File Services (NTFS, SMB, DFS)

• PowerShell scripting (basic to intermediate)

• Familiar with ITIL processes

Key Responsibilities

1. Incident & Request Management (L2)

• Resolve L2 incidents and service requests within SLA.

• Perform root cause analysis and implement fixes/workarounds.

• Escalate complex issues to L3/vendors with proper diagnostics.

• Support major incidents and provide technical updates.

2. Windows Server Administration

• Monitor server health, services, performance, and event logs.

• Perform patching, configuration updates, and hardening.

• Troubleshoot OS-level issues and service failures.

3. Active Directory & Group Policy

• Manage users, groups, and computer objects.

• Troubleshoot logon issues, account lockouts, and replication.

• Support and troubleshoot GPO application and conflicts.

4. Exchange & Exchange Online

• Manage mailboxes, shared mailboxes, DLs, and permissions.

• Troubleshoot mail flow, access issues, and message tracing.

• Support hybrid mail flow (if applicable) and connector issues.

5. Microsoft 365 (Entra ID / Core Services)

• Support user lifecycle, password reset, and access issues.

• Assist with license management and MFA troubleshooting.

• Provide basic support for Teams, OneDrive, SharePoint access issues.

6. DNS & DHCP

• DNS: Manage records, troubleshoot name resolution issues.

• DHCP: Manage scopes, reservations, and resolve IP conflicts.

• Monitor availability and resolve service-related issues.

7. File Servers (Windows File Services)

• Manage NTFS/share permissions and access issues.

• Support DFS (if applicable) and storage-related incidents.

• Handle quotas, file access, and performance troubleshooting.

8. Change & Maintenance

• Execute approved changes

• Support patching cycles and maintenance activities.

• Maintain operational documentation and runbooks.

Best regards,

Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.