System Engineer with Japanese Language

amIT Global Solutions Sdn Bhd

Kuala Lumpur

4-10 Years

MYR 10,000 - 12,000 per month

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Posted 14 hours ago
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Job Description

Windows Technical Support of Level 1 and 2.
The associates that handle the following but not limited to Incident and Service request management knowledge management Continuous Improvement and Innovation.
Windows Technical Support of Level 1 and 2 associates that handles the following but not limited to Incident and Service request management knowledge management Continuous Improvement and Innovation
Responsibilities perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs Adherence to customer security and compliance requirements
Responsible for incident life cycle following ITIL framework as applicable
Adherence to customer communication etiquette
Ensure stated productivity requirements are met for the engagement and ensure timely implementation of corrective actions
Participate in resolving the incident in a timely manner Log and triage incidents Coordinate with resolver groups.
Troubleshoot the escalated incident problem and refer escalate functional and hierarchical to the right groups Vendors and Level 3 Provide inputs to FAQ database KR contribute towards updating knowledge articles Contribution to continuous service improvement.
Participate proactively in knowledge sharing sessions Adherence to Organizational policies and processes including Client's security policies LP timelines etc

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Annual leaves, Health & insurance

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Malaysian

About Company

amIT Global Solutions Sdn Bhd

amIT Global Solutions (AGS) is an Information Technology Solution and Services Company provides a wide range of services including Professional Services, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in all verticals to help our customers.
During the turbulent global market we help our customers with cost-effective, high quality solutions especially to Small and Medium Enterprises. Our IT Consulting Division practices a proven approach that helps our customers to acquire best talents and helps the IT Staffs to deliver high quality services.
AGS pioneers in Quality to visualize and establish standards in improving Software Quality and promoting the concept Quality As A Service (QAAS) which helps to reduce higher costs in maintenance of mission-critical applications.

Job ID: 138846065