System Operation Engineer

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we are the forefront of technology that is changing the world. Serving some of the biggest and most exciting brands across the globe, we're a team working together to transform intralogistics with smart minds and fresh perspectives. With our flexible, robotics and data-driven automated solutions, we are powering the supply chain and taking the industry forward.

Are you looking for an exciting new challenge - one where you can really make a difference Are you passionate and keen to share your expertise internationally Step forward and discover Swisslog! We are offering a talented individual the opportunity to join our incredible team and get the most of their potential - could it be you

Make an impact

The incumbent is responsible for providing onsite software support services following the completion of project implementation. The role involves delivering support in accordance with agreed service levels and meeting customer expectations. The incumbent is expected to make every reasonable effort to restore system operations within the shortest possible timeframe. He shall ensure full compliance with all relevant procedures, instructions, and technical standards, while supporting customers in maintaining their systems in optimal working condition.

• Make every reasonable effort to restore system operations within the shortest possible timeframe.
• Respond to customer concerns and complaints in a timely, professional, and appropriate manner.
• Demonstrate a strong understanding of customer requirements and proactively translate those needs into effective actions.
• Provide technical support for installed systems during and outside normal office hours, as required.
• Act as the primary liaison between customers and the back-office Level 2 support team based in Malaysia.
• Assist with system commissioning and deployment during the project implementation phase by providing onsite support.
• Accurately record and track incidents and issues in the CMMS system.
• Possess strong troubleshooting skills and the ability to resolve issues independently before escalating to Level 2 support.
• Perform regular onsite system inspections and maintenance to ensure system reliability and optimal performance.

What you need to succeed

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent).
• At least 3 years of relevant working experience.
• Knowledge and hands-on experience in Java.
• Able to work independently and perform well under pressure, including overtime and irregular hours when required to resolve on-site issues.
• Strong analytical and problem-solving skills.
• Proactive individual with a strong customer-centric mindset and ability to work well in a team.
• Experience in automated material handling systems with PLC knowledge is an added advantage but not mandatory.
• Possess solid troubleshooting skills and the capability to provide training when required.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Highly motivated, innovative, and a strong team player.
• Good time management and organizational skills.
• Strong commitment to safety compliance and regulations.
• Willing to work shift schedules according to the standby timetable.
• Accommodation will be provided.

Our promise

Swisslog provides you with the possibility to grow while working with us to deliver a game changing mission: to shape the future of intralogistics by introducing an era of robotic and data-driven automated solutions that create exceptional customer value. We are proud of our Swiss roots, while the opportunities we offer stretch across the globe. In return, we offer you the chance to be part of the driving force behind solutions that are shaping the future, while we are develop the leaders that will shape ours.