T&T FSC Cash Application Consultant (Thai / Vietnamese) - PH / MY

In our FSC (Finance Service Centre) setup, we are seeking a Cash Application Consultant to independently manage moderately complex cash application activities, serving as a subject matter expert (SME) for payment application processes, tools, and exception resolution. This role focuses on improving cash accuracy, reducing unapplied cash, and strengthening the integrity of the accounts receivable (AR) ledger through advanced analysis, root cause identification, and cross-functional partnership. The ideal candidate can mentor junior team members, handle escalations, and drive improvements that reduce rework and accelerate downstream collections.

Key Responsibilities

Complex Payment Application Ownership: Independently apply and validate high-volume payments (ACH, wire, check, card) including more complex scenarios (e.g., multi-invoice remittances, deductions, split payments, lockbox nuances, currency/bank fee impacts where applicable).

Advanced Exception Handling: Resolve moderately complex unapplied cash, short/overpayments, misapplied payments, duplicate postings, and customer account discrepancies determine appropriate resolution path (re-application, customer outreach, internal correction).

Remittance Retrieval & Interpretation: Lead remittance management across bank data, lockbox files, customer portals, and email standardize remittance capture and improve hit rates for touchless posting.

Escalation Management: Serve as an escalation point for analysts manage time-sensitive and high-impact exceptions and ensure timely closure with clear documentation and approvals.

Cross-Functional Collaboration: Partner with Collections, Billing, and Disputes to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions.

Reconciliations & Close Support: Perform/oversee daily and month-end cash reconciliations, support aging/unapplied reporting, and ensure accurate cash/AR reporting inputs for close.

Trend Analysis & Reporting: Monitor KPIs (unapplied cash aging, application timeliness, accuracy, write-off/refund drivers, rework rates) and communicate insights and risks to leadership.

Process Improvement & Controls: Identify control gaps and improvement opportunities (e.g., standard work, reason codes, approval flows, automation/lockbox rules) to reduce exceptions and strengthen compliance.

Mentorship: Coach analysts on payment research techniques, documentation standards, customer communications, and prioritization.

Your role as a leader

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the organization, and share knowledge and experience with others.

• Respect the needs of colleagues and build cooperative relationships.

• Understand the goals of internal and external stakeholders to set personal priorities as well as align team work to achieve objectives.

• Constantly challenge themselves, collaborate with others to deliver on tasks, and take accountability for results.

• Build productive relationships and communicate effectively to positively influence teams and other stakeholders.

• Offer insights based on a solid understanding of what makes the organization successful.

• Project integrity and confidence while motivating others through team collaboration as well as recognizing individual strengths, differences, and contributions.

• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

Language Skills: Proficiency in Thai and/or Vietnamese is desirable to support global customer bases.

Experience: 2-4 years in cash application, accounts receivable, or related finance operations.

Finance Process & Financial Statement Acumen: In-depth understanding of cash application's impact on AR sub-ledger integrity, unapplied cash, customer aging, write-offs/refunds, and period-end close.

Analytical & Root Cause Analysis: Advanced ability to investigate complex payment discrepancies and drive resolution to closure.

Systems & Tools (SME): Strong proficiency with ERP/cash application tools and advanced Microsoft Excel.

Independence & Judgment: Ability to work independently, manage escalations, and recommend actions consistent with policy and approvals.

Communication & Influence: Advanced written and verbal communication skills to influence customers and internal stakeholders and drive timely issue resolution.

Working Arrangement: This is a day-shift role and requires working from the office.