T&T FSC Collections Analyst

In our FSC (Finance Service Centre) setup, we are seeking a motivated Collections Analyst to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collections environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills.

Key Responsibilities include:

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.

• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.

• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.

• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.

• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.

• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.

• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.

• Respect the needs of their colleagues and build up cooperative relationships.

• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.

• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.

• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.

• Offer insights based on a solid understanding of what makes Deloitte successful.

• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.

• Understand disruptive trends and promote potential opportunities for improvement.

Requirements

• Language Skills: Proficiency in Bahasa Indonesia is desirable to support our global customer bases.

• Experience: Fresh to 2 years of experience in a collections or accounts receivable role is required.

• AR Knowledge: In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application.

• Communication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders.

• Technical Proficiency: Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office

• Attention to Detail: A high degree of accuracy and attention to detail is essential.

• Working Arrangement: This is a day-shift role and requires working from the office.