Company Description TDCX is a Singapore-headquartered provider of digital customer experience (CX) solutions for leading and disruptive global brands. The company supports clients across diverse sectors including fintech, gaming, technology, travel and hospitality, digital advertising and social media, streaming, and e-commerce. By combining advanced technology, human expertise, and a strong presence in Asia and beyond, TDCX helps organizations achieve their customer experience goals and expand in high-growth markets. TDCX is committed to responsible corporate citizenship, focusing its CSR efforts on improving the lives of its people, communities, and the environment. With more than 19,000 employees across 34 campuses worldwide, TDCX offers international career opportunities and a culture that encourages transparent, respectful engagement.
Role Description This is a full-time, on-site Taiwanese Customer Service (Taiwanese Mandarin) role based in WP. Kuala Lumpur. The role involves handling customer inquiries and requests in Taiwanese Mandarin via phone, email, chat, and other communication channels, ensuring timely and accurate responses. The individual will support customers by resolving issues, providing product and service information, and escalating complex cases when necessary. Daily responsibilities include maintaining high standards of customer satisfaction, adhering to quality and compliance guidelines, and accurately documenting interactions in the relevant systems. The role also requires collaboration with team members and leaders to improve processes and enhance overall customer experience.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support capabilities.
- Ability to maintain high Customer Satisfaction and deliver a positive Customer Experience.
- Professional communication skills, including good Phone Etiquette and clear spoken and written communication.
- Fluency in Taiwanese Mandarin and good proficiency in English; additional language skills are an advantage.
- Previous experience in contact center or customer service environments, preferably in digital or tech-related industries.
- Ability to work on-site in WP. Kuala Lumpur, with flexibility for shift work as required by business needs.
- Strong problem-solving skills, attention to detail, and the ability to remain calm and empathetic in challenging situations.
- Basic computer literacy and familiarity with CRM or ticketing systems; willingness to learn new tools and processes.
- Diploma or bachelor's degree in any field is preferred, but equivalent work experience will be considered.
