About the Role
We are seeking an experienced Outsourcing Delivery Manager to lead our workforce delivery operations for Fintech and IT client projects based in Kuala Lumpur.
In this role, you will serve as the key bridge between clients, internal recruitment teams, and outsourced talent — ensuring timely staffing, compliant workforce management, and high service quality across the full employee lifecycle. This is a people-centric delivery role, not a technical project management position.
Key ResponsibilitiesClient & Demand Management
- Liaise with clients and internal business stakeholders to deeply understand manpower requirements for Fintech and IT projects, and clearly define role responsibilities, qualification criteria, and hiring standards.
- Collaborate with the recruitment team on demand breakdown, talent allocation, and onboarding coordination to ensure timely workforce delivery.
End-to-End Workforce Management
- Own the full lifecycle management of outsourced employees — onboarding, in-service support, and offboarding — ensuring regulatory compliance and a positive employee experience.
- Handle employee inquiries, grievances, and labor disputes in a timely and professional manner, safeguarding both client relationships and workforce stability.
- Manage day-to-day workforce operations including attendance, timesheets, performance follow-up, and contract renewals.
Delivery & Vendor Management
- Identify and assess project risks (talent attrition, delivery delays, compliance gaps) and implement effective mitigation measures to ensure smooth project delivery.
- Establish and optimize outsourcing delivery processes and standards to improve delivery efficiency and client satisfaction.
- Communicate delivery progress, workforce performance, and issue resolution to clients on a regular basis.
- Coordinate with outsourcing service vendors and monitor their service quality and compliance execution.
RequirementsMust Have
- 3+ years of experience in outsourcing recruitment or delivery management within the Fintech or IT industry; experience in a workforce outsourcing vendor or large corporate outsourcing team is highly preferred.
- Fluent in English and Mandarin Chinese (spoken and written), with the ability to communicate directly with Chinese-speaking clients and cross-border teams.
- Solid understanding of Malaysian employment laws and hands-on experience in outsourced workforce compliance management.
- Proven ability to communicate and collaborate effectively with team members and clients from diverse cultural backgrounds.
Nice to Have
- Experience in vendor management, manpower cost control, or delivery process optimization.
- Familiarity with Fintech regulatory environments or IT staffing operations.
- Bahasa Malay proficiency.
Personal Attributes
- Mature, proactive, and optimistic, with the ability to adapt to change.
- Strong resilience and ability to manage teams and projects effectively under high-pressure environments.
- Excellent client service mindset and multi-party coordination skills.
