Your Role:
Lead and oversee the Cash Application team to ensure accurate and timely processing of customer payments in accordance with company policies, procedures, and service level agreements. Drive team performance, compliance, and continuous improvement to support business and regional objectives.
Reading and Conversational Mandarin language skills will be an advantage
This role is based in Bandar Sunway, Malaysia.
Duties and Responsibilities
- Lead the daily operation of Cash Application team activities to ensure accurate and timely allocation of customer payments and resolution of issues within agreed deadlines
- Review and monitor unapplied and unidentified cash, as well as receipt posting and allocation turnaround time, and implement action plans for continuous improvement
- Manage stakeholders expectation by providing timely, accurate service delivery, proactive communication, and effective issue resolution to minimize escalations risks
- Ensure compliance with internal controls, company policies, and agreed service levels
- Champion process standardization and automation initiatives across APAC to reduce reliance on manual processes, improve accuracy, and enhance operational efficiency
- Coach, develop, and empower team members. Drive performance management, succession planning, and retention strategies to build a capable and engaged team
- Plan and support process transitions and migrations. Ensure all deliverables are implemented within scope and timelines
- Support internal and external audits by providing accurate documentation and timely responses
- Cooperation with cross function teams within SSC to ensure smooth month end closing and reporting activities
Job Requirements
Education :
Degree in Accounting, Finance, Commerce, or relevant field
Experience :
5 - 8 years of relevant working experience, preferably in O2C operations
Minimum 2 years of experience in a shared services environment
At least 2 years of leadership or supervisory experience
Minimum 3 years of accounting related experience with strong understanding of AR processes and financial controls
Skills Requirements
- Strong leadership and people management skills, including planning, organization, and performance management
- Advanced proficiency in ERP systems and MS Office applications
- Strong analytical, problem solving, and process improvement mindset
- Collaborative team player with focus on accountability and service delivery
- Strong interpersonal, verbal and written communication skills in English and Mandarin are a must
