Team Lead, Compliance Operations

Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network, and unified solutions.

Sunrate operates through offices across key markets, including Singapore, Kuala Lumpur, Jakarta, Hong Kong, Shanghai, and London. The company partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. Sunrate is also the principal member of Mastercard and Visa.

The Team Lead, Compliance Operations is a hands-on operational leadership role responsible for supporting the day-to-day delivery, coordination and quality of compliance operations.

The role combines senior-level case handling with team coordination and analyst support. The Team Lead is expected to remain actively involved in operational compliance work while helping the team manage priorities, maintain quality standards, and resolve day-to-day issues.

Working closely with the Compliance Manager and other senior team members, the Team Lead provides practical guidance to analysts, supports escalations, and helps ensure compliance operations are delivered accurately, efficiently and consistently.

What you'll be spending your time on

• Coordinate day-to-day compliance operations during the assigned shift, helping to manage workloads, priorities and operational queues.
• Perform senior-level reviews and handle more complex or escalated compliance cases.
• Support customer due diligence, enhanced due diligence, sanctions screening, ongoing monitoring and other compliance operations as required.
• Provide hands-on guidance and support to analysts on case handling, procedures and operational requirements.
• Review work for quality, accuracy and consistency and provide clear, constructive feedback.
• Act as a first point of escalation for operational questions and routine case issues.
• Identify recurring quality issues, knowledge gaps or operational challenges and escalate them appropriately.
• Support consistent application of internal policies, procedures and operating standards.
• Assist with the onboarding, development, and day-to-day support of new and junior analysts.
• Support effective communication and handover between shifts and teams.
• Contribute to operational reporting, record-keeping and tracking of key issues and escalations.
• Work collaboratively with colleagues across Compliance Operations and other relevant functions.
• Support process improvements and contribute to the continued development of Sunrate's compliance operations framework.

For this role you'll also have:

• At least three years experience in KYC, AML, CDD, EDD, sanctions screening or a related compliance operations function.
• Strong practical understanding of customer due diligence and financial crime compliance processes.
• Experience conducting senior-level or quality review of compliance cases.
• Experience supporting, coaching or guiding junior team members.
• Ability to work across multiple compliance activities and adapt to changing operational priorities.
• Strong attention to detail and commitment to maintaining high quality standards.
• Sound judgement and the ability to identify when issues require escalation.
• Strong organisational skills and ability to manage competing priorities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Ability and willingness to work assigned shifts, including night shifts where required.
• Proficiency in written and spoken English.

Preferred Qualifications and Experience:

• Experience within fintech, payments, cross-border financial services or another regulated financial services environment.
• Experience working within a shared services or high-volume compliance operations environment.
• Previous team leadership, quality assurance, or coaching experience.
• Experience working in a fast-growing or scaling organisation.