Team Lead

Role Summary

• Mandarin Speaking, Reading and Writing Required

The Team Leader / Project Manager will oversee the outsourced Compliance and Global Support operations delivered through Daythree in Kuala Lumpur. This role is responsible for ensuring operational processes comply with AUSTRAC AML/CTF regulatory requirements, internal compliance frameworks, and global operational standards.

The role supervises a team consisting of Compliance Analyst and Global Support Specialists, ensuring regulatory compliance, operational efficiency, and high-quality service delivery across global financial operations.

This position plays a key role in maintaining the organisation's operational readiness and reporting obligations under AUSTRAC's AML/CTF framework, including transaction monitoring support, customer due diligence oversight, and regulatory reporting coordination.

Key Responsibilities

Team Leadership & Operations Management

• Lead and manage the outsourced operational team consisting of Compliance Analyst and Global Support Specialists.
• Monitor operational workflows to ensure adherence to compliance procedures, service level agreements, and internal control standards.
• Provide supervision, coaching, and performance management to ensure operational excellence.
• Ensure team readiness to support compliance reviews, regulatory audits, and operational escalations.

AUSTRAC AML/CTF Compliance Oversight

• Ensure operational processes align with the Australian Transaction Reports and Analysis Centre (AUSTRAC) AML/CTF regulatory framework.
• Support the implementation and maintenance of the organisation's AML/CTF Program
• Oversee operational execution of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Ongoing Customer Due Diligence (OCDD) activities.
• Monitor transaction activity and ensure potential suspicious matters are escalated appropriately for Suspicious Matter Reporting (SMR).
• Support preparation and coordination of Threshold Transaction Reports (TTR), International Funds Transfer Instruction (IFTI) reports, and other regulatory reporting obligations where required.
• Ensure operational staff understand and follow AUSTRAC-related compliance procedures and escalation protocols.

Compliance Monitoring & Risk Management

• Oversee compliance monitoring activities including transaction screening, sanctions checks, and risk-based client reviews.
• Ensure all operational processes follow internal AML/CTF risk management frameworks and regulatory guidelines.
• Identify compliance gaps or operational risks and escalate them to senior compliance management.
• Assist in remediation actions and process improvements following internal reviews or regulatory audits.

Operational Support & Service Delivery

• Oversee operational support functions including client onboarding support, account maintenance, beneficiary management, payment scheduling, and transaction monitoring activities.
• Ensure operational processes maintain high standards of accuracy, documentation, and regulatory compliance.
• Ensure timely resolution of client operational queries and internal stakeholder requests.
• Maintain strong operational governance over financial transaction processing activities.

Documentation & Regulatory Reporting Support

• Maintain accurate documentation for compliance and operational processes.
• Support preparation of internal compliance reports and operational metrics.
• Ensure operational records align with AUSTRAC record-keeping requirements.
• Assist with documentation preparation for regulatory reviews, compliance audits, and internal control assessments.

Cross-Functional Coordination

• Act as the operational liaison between Compliance, Treasury, Client Services, Risk, and Operations teams.
• Coordinate with internal compliance teams to ensure operational implementation of regulatory requirements.
• Support operational change initiatives related to regulatory updates, policy changes, or system enhancements.

Training & Continuous Improvement

• Ensure team members receive ongoing training in AML/CTF compliance, AUSTRAC obligations, and operational procedures.
• Promote a culture of regulatory compliance and operational integrity.
• Identify opportunities to strengthen compliance controls and operational efficiencies.

Qualifications & Experience

Education

• Mandarin Speaking, Reading and Writing Required
• Bachelor's degree in Finance, Business, Law, Risk Management, or a related field.

Experience

• 46 years of experience in financial services operations, compliance, fintech, FX, or banking environments.
• Strong exposure to AML/CTF frameworks and regulatory compliance requirements.
• Experience supporting operations governed by AUSTRAC regulatory requirements is highly desirable.
• Prior experience in team leadership, supervisory roles, or operational project management is preferred.
• Experience managing outsourced operations or BPO environments is an advantage.

Skills

• Strong understanding of AML/CTF compliance frameworks and regulatory expectations.
• Knowledge of AUSTRAC reporting obligations and regulatory guidelines.
• Excellent leadership and team management capabilities.
• Strong analytical and risk assessment skills.
• Strong organisational and operational management skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Office and compliance/transaction monitoring systems.

Preferred Certifications (Optional)

• CAMS (Certified Anti-Money Laundering Specialist)
• ICA Certificate in AML or Compliance
• ACAMS Certification

Key Attributes

• Strong integrity and regulatory awareness
• Detail-oriented and compliance-driven mindset
• Ability to manage complex operational workflows
• Strong leadership and decision-making skills
• Ability to work effectively in a fast-paced fintech environment

Working Conditions

Full-time role

May require occasional extended hours during regulatory reporting cycles or audit periods.