Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
JobSummary
Lead operations transformation initiatives to improve operational efficiency, customer experience, and service performance through process improvement, digital solutions, and platform optimisation. Drive cross-functional collaboration, operational excellence, governance, and innovation to deliver sustainable business outcomes.
The Day-to-Day Activities
- Lead and deliver operations transformation initiatives by improving processes, optimising platforms, driving digital adoption, and managing organisational change.
- Develop transformation plans by assessing business needs, operational priorities, technology capabilities, and implementation feasibility.
- Enhance and optimise service assurance and customer experience platforms to improve operational visibility, service quality, and decision-making.
- Establish performance frameworks, monitor transformation outcomes, identify improvement opportunities, and recommend initiatives to improve operational performance and customer value.
- Ensure technology solutions comply with governance, security, risk, and enterprise standards while supporting reliable platform operations.
- Collaborate with Network, IT, Customer Care, Product, and external partners to align priorities, resolve issues, and successfully deliver transformation initiatives.
- Evaluate emerging technologies, automation, and digital capabilities, and lead pilot initiatives to improve operational performance and business value.
About You
- Bachelor's Degree in Telecommunications, Engineering, Computer Science, Information Technology, or a related field.
- Minimum 10 years of experience in telecommunications, operations or digital transformation, service assurance, customer experience, or related areas.
- Experience leading cross-functional projects involving Network, IT, Customer Care, Product, and external technology partners.
- Good understanding of telecommunications operations, digital technologies, operational platforms, analytics, automation, and system integration.
- Strong stakeholder management, analytical, problem-solving, communication, and leadership skills with the ability to deliver business outcomes.
- Strategic, proactive, and customer-focused with a strong sense of ownership, continuous improvement mindset, and ability to lead change in complex environments.
Spoken Language: Malay, English
Written Language: Malay, English
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
