Purpose of Job
The In-House F2F Team Leader supports WWF-Malaysia's individual fundraising programme by engaging the public through direct interactions to raise awareness and secure long-term donor support. The role focuses on acquiring new monthly donors, delivering accurate and compelling information about WWF's conservation work, and contributing to the organisation's fundraising and donor retention goals.
Key Outputs
- Successful planning and execution of face-to-face fundraising events and site activations aligned with fundraising targets.
- High-quality event setups that maximise public engagement and donor acquisition opportunities.
- Strong coordination and logistics management, ensuring all materials, permits, and site requirements are in place.
- Positive experience for both donors and fundraisers during events and activations.
- Timely and accurate tracking of event performance, including donor acquisition outcomes and operational insights.
- Efficient utilisation and management of event resources, assets, and collateral.
- Strong compliance with WWF-Malaysia's brand, operational, and regulatory standards.
Major Activities
1) In-House Face-to-Face Support
- To serve as coordinator between the IHF2F team and the fundraising team. The Executive is expected to be spending his working hours partially on the field to ensure that the IHF2F fundraising activities are carried out smoothly. This includes:
o Working closely with the Assistant Manager, Donor Acquisition and Team Leader to ensure that there is sufficient headcount on location, and when required, the Executive will also serve as a backup Fundraiser.
- Identify and secure suitable event locations and venues that provide high footfall and fundraising potential within the Klang Valley. Once the location has been identified, the Executive is expected to present findings to the Assistant Manager, Donor Acquisition.
- Serve as the liaison between WWF-Malaysia and representatives of the location and relevant authorities, to ensure that WWF-Malaysia is able to secure suitable locations for fundraising activities as scheduled. This includes:
o Engagement with location representatives and completion of all necessary documentation to secure the locations.
o Working with any local or municipal, and/or law authorities to secure necessary license or permission to conduct fundraising activities.
o Working closely with the finance department, to secure cash in advance to secure the locations.
- The Executive is to work closely with the Assistant Manager, Donor Acquisition and Team Leader to plan and schedule all fundraising activities.
- Track and report on event performance, including sign-ups, engagement levels, and areas for improvement into the Location Database file, maintained by the Executive.
- The Executive will be in charge of all manners pertaining the set up and dismantling of the booths at scheduled locations. Therefore, the Executive will sometimes be required to work during non-regular WWF-Malaysia business hours and with minimal supervision, e.g. weekends and night shifts, to ensure that the booth set up are assembled as per WWF standards; and supervise dismantling of booth as per the requirements of the location owners and local municipality authorities.
2) Marketing Collaterals and Equipment Management
- The Executive is to work closely with the Executive, Donor and Fundraiser Engagement on ordering and managing collaterals, while ensuring sufficient stock levels and that all equipment is maintained in good working condition.
- Replenish any stock, collaterals or equipment deemed necessary with WWF-Malaysia's external vendors and procurement.
- Monitor on-ground activities during events and ensure all activities comply with WWF-Malaysia guidelines, branding, and regulatory requirements.
Basic Salary Range
RM2,300 - RM3,000
**This role is entitled for additional allowance and commission.
**Applicants whose expectations exceed the posted budget may not be considered. Kindly apply only if the budget is acceptable.
