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Team Leader Call Center (Japanese Speaker)
Location: Cyberjaya
Hours: 7:00 AM 10:30 PM (Rotational)
Start: ASAP (Buyout ok 1 month)
About the Role
Supervise a team of call center associates. Coach, motivate, and drive performance to meet KPIs.
What You'll Do
Coach and monitor team performance
Handle escalations and resolve issues
Conduct team meetings and provide feedback
Ensure KPIs and service targets are met
Requirements
Japanese: Native (must be in Japan now) OR Non-native with JLPT N1/N2
23 years Team Leader experience in call center
Sales background preferred
Associate's degree or equivalent
Strong coaching, communication, and multitasking skills
Diploma, Bachelors/ Degree
SRKAY Consulting Group Sdn Bhd (d.b.a SCIKEY) - SCIKEY Talent Commerce (tCommerce) investment is an online marketplace supported by high degree of automation and engagement ecosystem for everything Talent. This venture redefines the way companies hire, contract and engage talent globally from completely physical to significantly digital giving them better choices, convenience and cost advantage that is not possible through traditional models.
Job ID: 144928699
