Team leader Customer Support ( Mamdarin Speaker) Taiwan or hong kong

Company Description

ENVO BPO Services Sdn Bhd is an award-winning, ISO certified business process outsourcing company with over a decade of experience. We specialize in contact center services including customer support, telemarketing, lead generation, and customer surveys, in addition to providing IT outsourcing services. Our mission is to help businesses outsource their non-core activities while maintaining quality services through our dedicated staff. We aim to revolutionize the outsourcing industry and become the preferred outsourcing partner for our clients.

Role Description

This is a full-time, on-site role for a Team Leader in Customer Support (Mandarin Speaker) at our Petaling Jaya location. The Team Leader will oversee the daily operations of the customer support team, ensuring high levels of customer satisfaction. Responsibilities include monitoring team performance, providing technical support, and conducting regular team meetings. The Team Leader will also be responsible for analyzing performance metrics and implementing strategies for continuous improvement.

Qualifications

• Proficiency in Customer Support and Customer Satisfaction
• Strong Analytical Skills
• Excellent Communication skills
• Technical Support skills
• Fluent in Mandarin and English
• Leadership and team management experience
• Bachelor&aposs degree in Business, IT, or related field
• Knowledge of customer service software and tools is a plus