Team leader ( customer support taiwan) mandarin required

Company Description

ENVO BPO Services Sdn Bhd is an award-winning, ISO-certified business process outsourcing company established for over a decade. We specialize in providing various contact center services, including customer support, telemarketing, lead generation, and customer surveys. In addition, we offer IT outsourcing services, fulfilling clients&apos IT requirements and managing their IT infrastructure. ENVO is dedicated to educating companies on outsourcing their non-core activities and delivering quality services through our dedicated staff. Our vision is to be your one-stop preferred outsourcing partner, revolutionizing the concept of outsourcing.

Role Description

This is a full-time on-site role for a Team Leader (Customer Support) responsible for managing customer support teams in Hong Kong and Taiwan. The role is located in Petaling Jaya. Responsibilities include overseeing daily operations, ensuring customer satisfaction, managing team performance, handling escalated issues, and providing technical support when necessary.

Qualifications

• Customer Support and Customer Satisfaction skills
• Analytical Skills for assessing team performance and customer feedback
• Excellent Communication skills to manage teams and interact with customers
• Technical Support capabilities
• Proven leadership experience and ability to motivate a team
• Experience in a customer support or call center environment is a plus
• Bachelors degree in a relevant field or equivalent experience