General Information
Country: Malaysia
State: Federal Territory of Kuala Lumpur
City: Kuala Lumpur
Office Location: Suite 26.01 & 27.01 Level 26 & 27, - - - - -
Date posted: 04-May-2026
Business Function: Human Resources
Position Type: Full-Time/Regular
Description
We are hiring a Team Leader, Global HR Support to join our APAC HR Shared Services function, where you'll play a critical role in leading payroll and HR support operations across multiple countries. This role offers the opportunity to work closely with HR, Finance, Global Payroll, Global Mobility teams, and external vendors, while overseeing end‑to‑end payroll delivery, compliance, and service excellence.
Who You Are:
You are a hands‑on people leader who thrives in a fast‑paced, detail‑driven environment and takes pride in payroll accuracy, compliance, and service quality. You bring strong regional payroll expertise, are comfortable managing vendors and stakeholders across multiple countries, and enjoy developing your team while continuously improving processes. You are confident using data to support decision‑making and can balance operational execution with strategic thinking.
Minimum Qualifications:
- Bachelor's degree in Human Resources, Business Administration, Finance, or a related field
- 5+ years of experience in HR Services or Payroll, preferably in a shared services or multinational environment
- Proven experience managing APAC payroll operations across multiple countries
- Strong understanding of statutory and compliance requirements in APAC markets (e.g., Malaysia, India, Singapore, China, Australia, Japan, Korea)
- Experience working with HRIS and payroll systems (e.g., SuccessFactors, ADP, ServiceNow)
- Proven people leadership experience, including coaching and developing team members
- High accuracy, strong attention to detail, and ability to meet tight deadlines
- Strong communication and stakeholder management skills
Desired Skills and Experience:
- Experience managing external payroll vendors and shared services operations
- Familiarity with ServiceNow ticketing metrics and SLA governance
- Exposure to global payroll optimization or transformation initiatives
- Strong data analysis skills using Excel or reporting tools
- Experience supporting payroll audits and compliance reviews
- Strong problem‑solving mindset with adaptability in a dynamic environment
- Solid business acumen and change management capability
What you will be doing:
- Lead end‑to‑end APAC payroll and HR support operations as the subject matter expert
- Ensure accurate, compliant, and timely payroll delivery across multiple countries
- Monitor daily payroll operations and adherence to SLAs, including payroll cut‑offs, payment dates, and statutory submissions
- Manage and collaborate with payroll vendors to ensure timely salary and statutory payments
- Serve as the key point of contact for payroll‑related audits and compliance activities
- Partner with Global Mobility teams to support expatriate payroll processing
- Handle and resolve payroll, statutory, and HR operations queries
- Develop, maintain, and standardize SOPs for HR Shared Services
- Drive continuous improvement and standardization across payroll processes
- Leverage data and reporting to support performance tracking and decision‑making
- Manage and monitor HR operations costs
- Lead, coach, and develop HR Support team members, including training and capability building
- Participate in global HR operations initiatives and ad‑hoc projects
Who We Are:
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
What Matters to Us:
More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships.
#teamleader
#payroll
#Human_Resources
