Hiring for Native Japanese - Team leader (onsite opportunity in Malaysia)
Description
We are seeking an experienced Native Japanese Team Leader Inbound. The successful candidate will be responsible for managing team operations, ensuring high-quality service delivery, and driving performance improvements.
Responsibilities
- Lead and manage the inbound team to ensure effective operations and high-quality service delivery.
- Develop and implement strategies to improve team performance and customer satisfaction.
- Monitor team performance metrics and provide regular feedback to team members.
- Coordinate training and development programs for team members to enhance skills and knowledge.
- Conduct regular team meetings to discuss updates, challenges, and achievements.
- Collaborate with other departments to streamline processes and improve overall efficiency.
Skills and Qualifications
- 5-15 years of experience in team leadership or management, preferably in an inbound customer service environment.
- Strong understanding of inbound call center operations and best practices.
- Excellent communication and interpersonal skills to engage and motivate team members.
- Proficient in performance metrics analysis and reporting tools.
- Ability to handle conflict resolution and provide constructive feedback effectively.
- Demonstrated leadership skills with a focus on team development and performance management.
- Strong problem-solving abilities and a customer-centric mindset.
