To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank's products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.
Key Responsibilities
Develop a strong understanding of the Bank's products and services.
Provide accurate information and updates on new products and services to customers.
Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.
Requirements
Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
Preferably with experience in customer service, telemarketing, call centers, or other customer-facing roles.
Willing to work on rotational shifts.
Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
Pleasant personality with excellent verbal and written communication skills.
Strong telephone etiquette and customer-handling skills.
Able to work independently with minimal supervision.
Strong problem-solving and oral communication abilities.
High level of customer service orientation.
Computer literate and able to navigate multiple systems as required.
Ability to manage stress effectively in a fast-paced environment.
A strong team player with good interpersonal skills.
