General
- Know the food menu/special promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
- Checks daily mise-en-place, cleanliness and set-up before service.
- Administers requisitions: food store, beverage store etc.
- Maintains logbook.
- Welcomes guests and assists in seating procedures.
- Supervises and participates in serving food & beverage according to standards.
- Assists the Host/ess in organizing reservations and table assignments.
- Establishes and maintains strong customer relationships and actively promotes repeat business.
In Room Dining
- Sets up In-room Dining service area on time before service and according to standards.
- Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check.
- Inputs and settles order in the Micros system.
- Ensures amenities are delivered, set-up and refreshed according to schedule.
Banquet Operations
- Ensures functions are set-up timely and in accordance with event orders.
- Communicate with kitchen with regards to dietary requirements and special requests.
- Assists team with daily functions and duties such as serving coffee breaks, set ups/tear downs.
- Ensures all signage at function entrance door is correct.
- Welcomes all organizers in the function room and offers assistance in the absence of the Banquet Operations Manager.
- Offers basic assistance with audio visual equipment as needed.
- Ensure all daily changes are added to event orders and copies distributed as appropriate.
- Supervises dinners and cocktails, assisting Team Members wherever needed.
- Cashiering
- Properly records all sales of food and beverages.
- Prepares accounting for and handling of both the daily cash receipts as well as the Cashier's House Fund.
- Properly completes the Remittance Report and remit receipts in accordance with accounting procedures.
- Properly completes the Restaurant Cashier's Summary.
- Accounts for all guest checks issued.
- Accepts cash payments and makes correct change
Qualifications
- High school diploma or equivalent.
- Previous experience in a food and beverage service role is preferred but not required.
Positions are open to all local and permanent residents of Malaysia only.
