Primary Objective
To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank's products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.
Key Responsibilities
- Develop a strong understanding of the Bank's products and services.
- Provide accurate information and updates on new products and services to customers.
- Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
- Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
- Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.
Requirements
- Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
- Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction.
- Willing to work on rotational shifts.
- Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
- Pleasant personality with excellent verbal and written communication skills.
- Strong telephone etiquette and customer-handling skills.
- Able to work independently with minimal supervision.
- Strong problem-solving and oral communication abilities.
- High level of customer service orientation.
- Computer literate and able to navigate multiple systems as required.
- Ability to manage stress effectively in a fast-paced environment.
- A strong team player with good interpersonal skills.
