Responsibilities:
- Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for client
- Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
- When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
- Triage support and billing inquiries and direct customers to the appropriate channels
Basic Skill Requirements
- Understanding of technology industry
- Call center experience
- Utilize Customer Relationship Management (CRM) tool
Preferred Skill Requirements
- Experience as a sales representative in a call center environment
- Direct SaaS/Cloud/Platform selling experience
- Direct Cloud PBX Product selling experience
- Salesforce CRM experience preferred
- Knowledge of solution-selling techniques
