We are looking for a GTS Team Leader to take ownership of operational delivery, team performance, and stakeholder engagement within our Global Technology Services function.
This role is suited for an experienced people manager who is comfortable running day‑to‑day operations, working with clear governance frameworks, and being accountable for service outcomes, cost control, and continuous improvement.
The Role
- Lead and manage a service delivery team with direct people responsibility
- Organise daily operations, resource planning, and service continuity
- Set and cascade team objectives, managing performance against KPIs
- Analyse operational reports and trends to drive informed decisions
- Act as the primary escalation point for operational and process issues
- Represent the team in cross‑functional and external stakeholder discussions
- Ensure compliance with Group processes, tools, and security standards
What We're Looking For
- Proven experience leading operational or service delivery teams
- Strong understanding of performance management, KPIs, and cost control
- Confident communicator with the credibility to manage stakeholders and escalations
- Structured, disciplined, and comfortable operating in a process‑led environment
- Able to balance people leadership with operational accountability
Why This Role
- Clear ownership and accountability for service delivery outcomes
- Exposure to cross‑functional and stakeholder‑driven environments
- Opportunity to influence team performance, stability, and improvement within a structured organisation
If you are a hands‑on leader who values operational excellence and people leadership, we'd like to hear from you.
