Job Responsibility
Key Responsibilities
PC Assembly & Hardware Management
Expertly assemble, configure, and test custom-built desktop PCs according to company standards and customer specifications.
Perform hardware diagnostics, repairs, and component upgrades for laptops and desktop PCs (e.g., replacing RAM, SSDs, power supplies, motherboards).
Troubleshoot and service office and customer printers, including replacing parts to ensure minimal downtime.
Training & Quality Control
Conduct hands-on training sessions for branch sales personnel on the fundamentals of PC assembly, component compatibility, and best practices.
Implement and perform quality control (QC) checks on PCs assembled by the sales team to ensure they meet our high standards for performance, cable management, and reliability.
On-Site Customer Support
Provide professional on-site technical support at customer locations (homes/offices) to resolve network connectivity issues, including Wi-Fi troubleshooting and router setup.
Assist customers with the installation, configuration, and troubleshooting of IP cameras and basic home security systems.
Deliver a high level of customer service during all on-site visits.
Job Requirements
Qualifications and Requirements
Education: Minimum Diploma or Degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., CompTIA A+, Network+) are a strong advantage.
Experience: At least 2 years of hands-on experience in a technical support role, specifically with PC hardware assembly, troubleshooting, and repair.
Technical Skills
Deep knowledge of PC components (CPUs, GPUs, motherboards, etc.) and a proven ability to build a complete PC system from scratch.
Proficient in diagnosing and resolving hardware and software issues for both desktops and laptops.
Solid understanding of home networking principles (router configuration, Wi-Fi, IP addressing).
Experience with IP camera setup and configuration is highly desirable.
Other Requirements
Must possess a valid driver's license and own reliable transportation for travelling to on-site customer appointments.
Excellent communication and interpersonal skills, with a proven ability to train non-technical staff and interact patiently with customers.
Willingness to travel to customer locations primarily within the Klang Valley.
kills & Attributes
A meticulous and detail-oriented approach, especially for PC building and QC tasks.
Strong analytical and problem-solving skills.
A patient, friendly, and customer-centric mindset.
Ability to work independently and manage a schedule of diverse tasks effectively.
Job Benefits
- EPF
- SOCSO
- EIS
- KPI INCENTIVE
- MEDICIAL CLAIM
