As Qiscus continues to expand across international markets, we are building a customer-facing team that empowers each region to operate independently. As a Technical Account Manager, you will own the customer journey end-to-end—from understanding business needs and designing the right solution to driving successful implementation and ensuring long-term customer success.
This role combines technical account management with project and delivery coordination, allowing you to not only design the right solution but also lead its execution through to a successful go-live.
What You Will Do
Technical account management
- Serve as a trusted technical advisor for international customers by understanding their business objectives and translating them into effective Qiscus solutions.
- Conduct technical discovery sessions to assess customer requirements and recommend suitable solution designs and product configurations.
- Provide product guidance and implementation best practices while acting as the primary technical liaison between customers and internal Product and Engineering teams.
- Build strong customer relationships by proactively monitoring account health, identifying risks, and uncovering opportunities for growth and expansion.
Project & delivery coordination
- Own customer implementations from kickoff to go-live, including project planning, timeline management, stakeholder coordination, and delivery execution.
- Manage multiple customer implementations simultaneously while ensuring milestones, timelines, and quality standards are consistently met.
- Communicate project progress, risks, and blockers clearly to both customers and internal stakeholders, ensuring smooth implementation and measurable delivery outcomes.
What You Bring to The Role
- 2–4 years of experience in a customer-facing technical role, such as Technical Account Management, Solutions Consulting, Implementation, Customer Success, or Project Management within a SaaS environment.
- Strong technical aptitude with the ability to understand APIs, system integrations, and SaaS product configurations, and translate customer requirements into practical, scalable solutions.
- Proven experience managing implementation or delivery projects, including project planning, stakeholder management, prioritization, and coordinating multiple workstreams concurrently.
- Familiarity with conversational AI or omnichannel customer engagement platforms (e.g., WhatsApp Business API, chatbots, CRM integrations) is highly preferred.
- Experience working with international customers or across multiple markets is a strong advantage.
- Excellent communication, presentation, and stakeholder management skills, with the confidence to engage both technical and business audiences.
- Professional proficiency in English is required; Mandarin proficiency is strongly preferred to support customers across the Malaysian and Singaporean markets.
