Job Title: Technical Account Manager (Support Services & Multi-Cloud Managed Services)
About the Role
We are looking for a Technical Account Manager (TAM) to join our Noventiq Services Team. This role focuses on managing and growing relationships with existing enterprise customers who consume our recurring services, including Multi-Cloud Managed Services, Support Services, and Managed Security and SOC offerings.
You will serve as the trusted advisor and primary point of contact for assigned customers, ensuring that contracted services are effectively utilized, customer satisfaction remains high, and renewals and service expansion opportunities are well-prepared.
Key Responsibilities
1. Customer Relationship Management
- Build and strengthen partnerships with enterprise-level stakeholders.
- Understand each client's IT strategy, pain points, and business drivers.
- Serve as the single point of contact for all technical account matters.
2. Proactive Advisory & Optimization
- Manage regular health checks, performance tuning, and security posture assessments.
- Advise on technology roadmaps and compliance requirements.
- Recommend best practices for hybrid and multi-cloud environments.
3. Escalation & Governance
- Act as the primary point of escalation for unresolved technical or support issues.
- Coordinate OEM escalations with MicrosoftAWS Product Groups and global support teams.
- Lead monthly governance reviews, including executive-level reporting and service performance discussions.
4. Technical Leadership
- Maintain hands-on expertise across key Microsoft technologies: Microsoft 365, Azure, Dynamics 365, SQL Server, and Security & Compliance.
- Provide technical guidance to improve solution adoption and integration of newMulti-Cloud services.
5. Service Delivery Management
- Develop and maintain a Service Delivery Plan aligned with each client's business objectives.
- Ensure SLA compliance and manage escalations for critical incidents.
6. Reporting & Documentation
- Prepare and present monthly SLA dashboards, incident summaries, and service consumption reports.
- Conduct regular service reviews with internal teams and customer stakeholders.
Minimum Qualifications & Experience
- Bachelor's degree in IT, Computer Science, or related field.
- 5+ years of experience in account management, service delivery, or technical consulting (preferably within Microsoft, AWS or Multi-Cloud Managed Services ecosystem).
- Strong knowledge of Microsoft Cloud platforms (Azure, M365, Dynamics 365), Amazon Web Services and enterprise support processes.
- Proven experience managing enterprise customers in complex technical environments.
- Excellent communication, stakeholder management, and presentation skills.
- Relevant certifications (e.g. AZ-900, MS-900, SC-900, ITIL Foundation, AWS Certified Cloud Practitioner) are a strong plus.
Why Join Noventiq
- Work with global enterprise customers in diverse industries.
- Collaborate with expert teams across multi-cloud, cybersecurity, and advisory domains.
- Continuous professional growth with ongoing technology and leadership development programs.
