Technical Account Manager (Welcome Fresh Graduates)

Job Scope

• Provide technical services and support to clients, ensuring system reliability and customer satisfaction.

• Perform operations and maintenance tasks for cloud environments, including monitoring, troubleshooting, and optimizing system performance.

• Administer operating systems and databases, ensuring high availability and data security.

• Collaborate with internal teams and client IT departments to ensure smooth project delivery and system handover.

• Conduct solution reviews, diagnose complex issues, and apply cloud best practices.

• Prepare and maintain technical documentation, reports, and operational guidelines.

• Stay updated with cloud technologies and contribute to continuous improvement of operational processes.

Requirement

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 1–3 years of hands-on experience in the cloud industry or in network/system operations (OS and DB administration).

• Welcome Fresh Graduates to join.

• Knowledge of cloud platforms (Huawei, Alibaba, Tencent, AWS, Azure, GCP) with proficiency in at least one.

• Familiarity with container orchestration (Kubernetes, Docker) and Infrastructure-as-Code tools (Terraform, Ansible).

• Basic programming or scripting skills (e.g., Python, Java) and understanding of CI/CD pipelines.

• Professional certifications in cloud platforms are an advantage.