Financial Perspective
- Contribute to cost-effective project delivery by ensuring system and integration requirements are clearly defined, complete, and agreed upfront, reducing rework and change requests.
- Identify integration risks early, particularly involving core banking systems, to minimise downstream defects, delays, and remediation costs.
- Support efficient vendor delivery by providing clear requirements and timely clarifications, helping to control development and integration costs.
- Reduce post-implementation support and operational costs by ensuring integration logic, error handling, and reconciliation requirements are properly addressed.
Customer Perspective
- Ensure system and integration requirements support accurate, reliable, and timely customer journeys, particularly for onboarding and origination processes.
- Validate that integrations with core banking systems correctly reflect customer data, account status, and transaction outcomes to avoid customer impact.
- Support stable and consistent system behaviour across channels by validating end-to-end integration flows.
- Minimise customer-facing incidents by identifying and addressing integration issues early through sanity testing and validation.
Environment & Community Perspective
- Ensure system and integration designs comply with regulatory, data privacy, and information security requirements.
- Promote sustainable and maintainable technology solutions through clear documentation, standardised interfaces, and controlled integration approaches.
- Support responsible data management practices by ensuring auditability, traceability, and data accuracy across integrated systems.
- Contribute to compliance with internal policies and external regulatory obligations affecting banking systems.
Strategic & Operational Perspective
- Translate business and strategic objectives into clear system and integration requirements aligned with the bank's technology architecture and roadmap.
- Support delivery of scalable, resilient, and operationally supportable solutions involving API-driven and core banking-integrated systems.
- Act as a coordination point across business users, IT teams, integration teams, core banking teams, and external vendors.
- Support operational readiness by validating integration behaviour, batch cut-offs, reconciliation, and end-to-end processing prior to production deployment.
- Maintain traceability between requirements, design, testing, and delivered outcomes to support governance, audit, and risk management.
